Refund and Returns Policy

Effective Date: October 25, 2024
At CoutureCarry, your satisfaction is our top priority. If you are not completely satisfied with your purchase, our refund and returns policy is designed to ensure a smooth process. Please review the details below:

Return Eligibility

• Time Frame:
  You may return most items within 30 days of receiving your order.

• Condition of Items:
  To qualify for a return:

  • Items must be unused and in their original packaging.
  • All tags and labels must be attached.
  • Items that are damaged or have been used may not be eligible for return.

Process for Returns

• Initiating a Return:
  To start a return, please contact our customer support team at support@couturecarry.com or call (301) 336-9151. Provide the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

  Our team will respond with instructions on how to proceed, including a return authorization number.

• Return Shipping Costs:
  Customers are generally responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received safely. If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

Refunds

• Processing Time:
  Refunds will be processed within 7-10 business days after we receive your returned item. You will receive a confirmation email once your refund has been initiated.

• Refund Method:
  Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

• Partial Refunds:
  Items returned in unsatisfactory condition may receive a partial refund or may be refused.

Exchanges

• Exchanging Items:
  If you would like to exchange an item for a different size or color, please initiate a return for the original item. Once the return is processed, you can place a new order for the desired item.

Defective or Incorrect Items

• Reporting Issues:
  If you receive a defective or incorrect item, please contact us within 7 days of delivery with your order number and details of the issue. We will arrange for a replacement or a full refund, including return shipping costs.

Customer Support

For any questions or concerns regarding our refund and returns policy, please reach out to us:

• Phone: (301) 336-9151
• Address: 1013 Mount Vernon Dr, North Myrtle Beach, South Carolina (SC), 29582
• Email: support@couturecarry.com

Thank you for choosing CoutureCarry! We are committed to ensuring your shopping experience is seamless and enjoyable.